Terms and Conditions of Sale
- All sales are final
- Use our facilities at your own risk
- We reserve the right to refuse service to anyone
We have a one day cancellation policy. If you cancel your reservation outside one day prior to your tour date, your payment will be refunded to you. If you need to change your reservation date or time, you may do so one time, up to seven days prior to your originally scheduled tour, at no charge.
No refunds or reschedules will be given with less than one day notice. Your tour reservation is transferable, so you can give it away or sell it if you choose provided they fall within the allowable weight range. If you arrive for your tour, and decide not to zip you will not be given a refund.
If Tunnel Zip Lines cancels your tour due to weather or other unforeseeable condition, we will reschedule your tour for another available time, or give you a full refund…your choice.
We do expect you to arrive at least 30 minutes prior to your reserved tour time. If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not.
The zip line is designed for use by participants of average mobility and strength, and who are in reasonably good health. You must be 8 years old and weigh a minimum of 60 pounds up to a maximum of 250 pounds. You are responsible for knowing the weight and tolerance of heights of each member of your party. The guides may verify that each participant is within the age/weight parameters. Refunds will not be given for individuals who change their minds or are outside the weight limit.
Full payment is required at the time of booking the Tunnel Zip Line Experience.
If you have any questions, please call (509) 682-0152 or e-mail email@example.com.